Frequent questions

Yes, please email us at info@lumiereandco.com

The "add to cart" button may be unavailable because the item is currently out of stock in your country.

• We facilitate exchanges within the USA exclusively; all international orders are considered final.
• To initiate a return or refund, please follow these simple steps:

Contact Us: You can initiate the return process by reaching out to us through our contact form on our website or by emailing us directly at info@lumiereandco.com. Please ensure to include the following details in your message:

• Your full name.
• Order ID number.
• The specific item(s) you wish to return.
• Reason for the return.

Condition of Return: It's important to note that we can only accept returns if the following conditions are met:

We strive to process returns and refunds promptly upon receiving the returned item(s) and verifying their condition.

• We facilitate exchanges within the USA exclusively; all international orders are considered final.
• To initiate an exchange, kindly reach out to us via our contact form or directly through email at info@lumiereandco.com. In your communication, please provide your name, order ID number, and specify the item you wish to exchange, along with the desired replacement.
• It's essential to note that exchanges can only be processed if the item is returned in its original packaging, complete with all accompanying parts, and shows no signs of prior usage.
• Additionally, the customer is responsible for covering the shipping costs associated with returning the current product to our warehouse and having the new product delivered to the designated shipping address.

Yes, we do offer free shipping for orders totaling $50 or more within the USA and UK. However, please note that free shipping is not extended to orders shipped to other countries.

The Falcon Saddle Bag is expected to be available in other countries besides the USA around May-June 2024. Keep an eye on our official announcements for updates regarding international availability.

We're currently in the process of production and restocking. Anticipate the availability of the camera strap around May-June 2024. Once restocked, it will be readily available for purchase in the USA, UK, and EU at local shipping rates. For international customers, shipping rates will be applicable as per international standards.